Customer Satisfaction Survey

Please fill in the Customer Satisfaction Survey below so we can ensure the service we deliver meets your requirements.

Courtesy shown by our Customer Service Staff

Ability to provide front end technical advice/solutions

Query response time

Quotation response time

Competitiveness compared with other sub-contract manufacturers

Understanding your product requirements

Ability to resolve technical problems

Speed of response

Relationship with your technical representative (where applicable)

Ability to meet your requirements and expectations

Promptness in dealing with Customer complaints

ADAPT ems product reliability

Implementation of corrective/preventative actions

Processing of Customer Returns (RMA’s)

Continuous improvement of quality system

Ability to meet your delivery targets

Suitability of packaging

Confidence to use ADAPT ems product ‘straight to stock’

In general are you satisfied with the goods and services provided by ADAPT ems?

Would you recommend ADAPT ems, services and products to another manufacturer?

Have you seen any improvement in our goods and services during your time with us?

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Thank you for taking the time to complete this questionnaire

Get in touch with us today to find out how we can fulfil your requirements

We build long term strategic relationships with our customers; ultimately supporting them with a one stop manufacturing solution.

We aim to develop & maintain a reputation as the CEM of choice for all our stakeholders.

Satisfaction Survey